Purchase conditions

These legal conditions regulate the contracting process in the online store of the website www.teklassic.com for which TEKLASSIC SL, hereinafter TEKLASSIC.COM, is legally responsible.

The acquisition of any of the products offered at www.teklassic.com implies acceptance of these legal contracting conditions, the legal notice and the privacy policy.

TEKLASSIC.COM informs the user that the language chosen for the execution of this electronic contract is Spanish and that its storage by a trusted third party is not foreseen, although TEKLASSIC.COM does store a record of all the orders made by its clients. . If you wish, you can print or copy this screen to keep these legal conditions. To place an order at www.teklassic.com the user must be over 18 years of age.

Purchasing process

In our electronic store, you will find the entire catalog of products offered by TEKLASSIC.COM, to acquire any of them you must follow the following purchase process:
1º.- Select the desired product by adding it to the basket
2º.- Carefully read all the information available about the product. The prices indicated next to the product are prices in Euros with the corresponding taxes.
3º.- Access the basket, where you can check the details of the products requested, the sale price and the applicable taxes.
4º.- If you are satisfied with the order, you must register by completing the data collection form or identify yourself with your username and password if you are already a registered user. If you wish, you can complete the order without having to create a registered user account.
5º.- Next, you must provide the shipping information and finally select the payment method.
6º.- Once you have completed the order, you will receive a confirmation message with your order details. If you do not receive this message, please contact us.
7º.- TEKLASSIC.COM has the following means of payment: Bank Transfer, Virtual Tpv.

If the chosen means of payment is bank transfer, you have a period of 48 business hours to make the payment to the indicated bank account number. If within this period you do not make the transfer, the order will be cancelled. We remind you that when selecting this form of payment you must take into account that the final cost of the order may be increased by the commission charged by your bank.

8º.- If you wish to make any type of modification to the data entered in the purchase process, TEKLASSIC.COM provides you with the email address online@teklassic.com and our customer service number 91 319 34 65/46.

Right of Withdrawal

The customer has the right to withdraw from his purchase within a period of 14 calendar days from the day of receipt of his order without the need for justification.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email) addressed to TEKLASSIC SL, C/ Núñez de Balboa 81, CP 28006 Madrid or to our email address online@teklassic.com

If you prefer, you can use the withdrawal form that can be downloaded here

To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

In the event of withdrawal by you, we will refund all payments received from you, including the initial shipping costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive method of delivery). ordinary delivery that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise. However, we inform you that under the provisions of art. 107.3 of Royal Legislative Decree 1/2007, we will proceed to retain the amount of the return until we have received the goods or the buyer sends us sufficient proof of their return.

according to the established standards in art. 103. C) of Royal Legislative Decree 1/2007, the exercise of the Right of Withdrawal will not be admitted for goods made according to the client's specifications or clearly personalized.

Finally, we inform you that as established in 108.1 of Royal Legislative Decree 1/2007, when the withdrawal is exercised, the Buyer will only bear the direct costs of returning the goods.

Shipping costs

The items offered through this website are only available for shipment to the Spanish peninsular territory.

Shipping costs are not included in the price of the product unless otherwise specifically indicated in its file.

Shipments in standard mode will be charged according to the following scale and expenses will be calculated at the time of purchase:

– Todo pedido inferior a 100 euros supone un coste de portes fijo de 15 euros.

– Todo pedido superior a 100 euros e inferior a 300 euros supone un coste de portes fijo de 30 euros.

– Any order over 300 euros and less than 2000 euros implies a shipping cost of 10%.

– Any order over 2000 euros, postage is pending quotation.

If, having paid for the standard service, the customer wishes to change to the White Glove service, the amount charged will be deducted from this new shipping method.

Shipments in White Glove mode are not contracted on the web. These are shipments whose budget is specifically adjusted to the characteristics and peculiarities of the order and which are personally agreed with the client.

At the time of delivery, the customer must check the good condition of the order before the carrier, indicating on the delivery note, any anomaly that could be detected in the packaging or its content.

Products out of stock

TEKLASSIC.COM offers products included in third party catalogues, so it cannot guarantee full availability of all products. Therefore, in the event that the Client requests a product that cannot be delivered within a maximum period of 30 days, TEKLASSIC.COM will offer the possibility of replacing it with another or requesting a refund of the amount paid.

Products «On Request»

TEKLASSIC.COM offers products whose preparation or manufacture is carried out by third parties individually and personalized for each client. The maximum delivery period for these products is up to 60 days, although the actual period is often less. These products appear on our website duly labeled so that the customer can know immediately that it is a product made to order.

Política de devolución

El plazo máximo para solicitar la devolución de un producto es de 14 días naturales desde la recepción del pedido.

Dentro de dicho plazo, si el cliente no queda satisfecho, podrá solicitar la devolución del importe pagado por las compras realizadas, llamando al teléfono +34 91 3193465 o escribiendo al email online@teklassic.com.

TEKLASSIC.COM procederá a la devolución del 100% del importe satisfecho por del producto adquirido, deduciendo los gastos logísticos de la entrega.

Asimismo, los gastos logísticos de la devolución corren por cuenta del cliente, salvo en caso de que el producto fuera defectuoso o no fuera conforme a lo contratado. En este supuesto el cliente tendrá derecho a devolver el producto asumiendo TEKLASSIC.COM los gastos de devolución.

En el supuesto de que el cliente detectase algún problema en el momento de la entrega de su pedido (embalaje estropeado, productos faltantes o deteriorados) deberá indicarlo por escrito en el albarán de entrega del transportista, y contactar por teléfono o correo electrónico dentro de las primeras 24 horas siguientes a la recepción del pedido.

La devolución no podrá tener lugar en ningún caso si el producto no se envía en perfectas condiciones, correctamente protegido, con todos los accesorios, instrucciones y documentación y siempre que no hayan sido manifiestamente objeto de un uso que impida que el producto se encuentre en las mismas condiciones en las que se adquirió.

La devolución del importe abonado se efectuará a través del medio de pago que utilizó en la compra y en un plazo no superior a treinta días. TEKLASSIC.COM no devolverá el importe o realizará ningún reenvío de mercancía mientras no se haya verificado la recepción y estado de embalaje y accesorios del artículo objeto de la devolución o cambio en nuestros almacenes.

En el caso de que la devolución solicitada por el usuario no fuera aceptada por el proveedor por entender que el producto cuya devolución se pretende no cumpliera con las condiciones para su devolución indicadas en la presenta cláusula o hubiera sido utilizado (siempre que dicha utilización no se limitara a la normal prueba para tomar una decisión definitiva sobre la adquisición del producto), TEKLASSIC.COM devolverá el producto al cliente, quien deberá asumir los gastos de envío correspondientes a este segundo envío.

Guarantee

Todos los productos vendidos a través de nuestra página web, disponen de las garantías que otorgan la legislación vigente (2 años). En cada producto podrá encontrar los documentos informativos sobre los servicios postventa del fabricante y sus garantías. Si desea información adicional sobre este tema puede dirigirse a nuestra dirección de correo electrónico online@teklassic.com.

Customer Service and Claims

Puedes contactar con nuestro servicio de atención al cliente o presentar tus quejas o reclamaciones a través de la dirección de email online@teklassic.com o a través de nuestro número de atención telefónica 91 319 34 65/46

Version

These Contract Conditions are dated 06/02/2014 and any modification of its terms will be published on the website.