Privacy Policy

Introduction

TEKLASSIC SL, hereinafter TEKLASSIC.COM, with contact address at C/ Núñez de Balboa 81, CP 28006 Madrid, telephone 91 319 34 65 and email address online@teklassic.com, we are committed to ensuring that your personal information is protected and not misused.

This data protection information has been reviewed and updated in accordance with current regulations on personal data protection, Regulation (EU) 2016/679 of April 27, 2016 (GDPR) and Organic Law (ES) 15/1999 of December 13 (LOPD), for which the following information of your interest is provided.

In this document we explain who is responsible for processing, for what purpose your personal information is going to be processed, the legitimacy for the processing, how we collect it, why we collect it, how we use it, the rights that assist you and also explain the processes we have put in place to protect your privacy.

By providing us with your personal information and using our website, we understand that you have read and understood the terms related to the personal data protection information that is exposed. Teklassic SL assumes the responsibility of complying with current legislation on national and European data protection, and has the objective of treating your data in a lawful, loyal and transparent manner.

TEKLASSIC.COM is not directed to minors.

Considerations to take into account

Who is responsible for the treatment?

The definition of data controller is described in the General Data Protection Regulation, and is as follows:
Responsible for the treatment” or “responsible”: the natural or legal person, public authority, service or other body that, alone or jointly with others, determines the purposes and means of the treatment.

Teklassic SL is responsible for the processing of personal information made by its customers.

For what purpose do we collect your personal information?

The main reason why we collect your personal information is to facilitate and improve the service that you as a customer expect from us. We collect your personal information to manage your purchases, orders or requests that you make in our store or on our website.

Below, we include the main purposes that we have identified:
• Management of the sale and management of shipments and returns.
• Make it easier for customers to pay for any product offered.
• Compliance with legal and tax obligations.
• Create and manage a personal account with unique registration to be used in the acquisition of our products.
• Channel requests for information, suggestions and customer complaints for their management and resolution.
• Management of lists of celebrations.
• Keep you informed about our latest products, offers, opportunities, etc. The channel we usually use is the Newsletters by email.

How do we collect information about you?

We collect personal information about you by different means, in some cases you will contact us to share your personal information, and in other cases we collect your personal data using other means. Below, we will explain the different ways in which we collect personal information about you and some examples in which we use such information.

Information you provide us:

We collect personal information that you provide us through the TEKLASSIC.COM website, email or others. In any case, at the time of collection, you will be informed of the data controller, its purpose, the recipients of the information, as well as how to exercise the rights granted by current legislation on data protection.
Generally, the personal information that you provide us is: name and surname, address, email, contact telephone number and payment information.

Information we collect from your visits to our websites:

We collect and store limited personal information and anonymous global statistics from all users who visit our websites, either because you actively provide us with such information or are simply browsing our website. The information we collect includes the Internet Protocol (IP) address of the device you are using, the browser you use, your operating system, the date and time of access, the Internet address of the website through which you accessed our website and also information about how you use our website.

We use this information to know the loading time of our website, how they are used, the number of visits to the different sections and the type of information that most attracts visitors. It also helps to identify if the website works correctly, and if we detect faults or errors in its operation, solve them and improve the performance of our website, in order to offer a better service to all users.

This information is collected through cookies, for more information see the cookie policy.

Social media

The use of social networks is becoming more and more frequent and in this sense Teklassic SL is present in most of them, and it is another way of contacting you. The information we collect through social media sometimes includes personal information that is available online and to the public. We always make sure that all information we use is either correctly attributed to its source or made anonymous.

These social networks are likely to have their own privacy policies explaining how they use and share your personal information. We recommend that you carefully review the privacy policies before using these social networks to be sure that you are happy with the way in which your personal information is collected and shared.

What is the legitimacy for the treatment of personal information?

For the treatment of your personal information we rely on legitimacy for several reasons:
• For the fulfillment of a contract and/or business relationship.
• For the fulfillment of different legal obligations.
• For legitimate interest, for example, for security reasons, fraud prevention, to improve our services and products through market research, or to manage requests, queries or possible claims that may arise.
• With your consent, for example, to send personalized offers.

How can you modify the way we contact you to inform you about our products, services?

You can change the way we contact you by the following means:
• By email to online@teklassic.com
• Opting to unsubscribe from our newsletters at any time by clicking the unsubscribe link in the footer of any newsletter you receive from us.

To whom can we communicate your personal information?

In some cases, it is necessary for us to communicate the information you have provided to third parties in order to provide the requested service, for example, logistics, transport and delivery services, installers and/or assemblers, etc.

Likewise, there are companies that provide us with other types of services such as: information technology (information storage and processing), etc. These third parties only have access to the personal information they need to perform those services. They are required to keep your personal information confidential and may not use it in any other way than we have requested.

In all cases, Teklassic SL assumes responsibility for the personal information that you provide us, and we ask those companies with which we share your personal information to apply the same degree of protection of the information as we do.

Likewise, your personal information will be available to the Public Administrations, Judges and Courts, for the attention of the possible responsibilities arising from the treatment.

International transfer

The personal information we collect resides in Spain and there is no international transfer of data.

How long do we store your personal information?

We only store your personal information to the extent that we need it in order to be able to use it according to the purpose for which it was collected, and according to the legal basis for processing it in accordance with applicable law. We will keep your personal information as long as there is a contractual and/or commercial relationship with you, or as long as you do not exercise your right to delete, cancel and/or limit the processing of your data.

In these cases, we will keep the information duly blocked, without giving it any use, as long as it may be necessary for the exercise or defense of claims or some type of judicial, legal or contractual responsibility may arise from its treatment, which must be attended and for which recovery is necessary.

How can you exercise your rights?

You have the right to have control over the personal information we collect, in this way we also ensure that it is accurate and truthful.

You have the right to obtain access to your personal information, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

In certain circumstances, and for reasons related to your particular situation, you may object to the processing of your data. Your personal information will no longer be processed for those purposes with respect to which you have expressed your opposition. Similarly, you can exercise the right to limit the processing of your personal information, requesting us to keep it.

In certain circumstances, you may request the portability of your data to another data controller.

At any time you can exercise the Rights of access, rectification, cancellation and opposition by sending the corresponding exercise request together with a copy of the official document that identifies you (DNI, driver's license or passport) to the email address online@ teklassic.com.

You can file a claim with the Spanish Agency for Data Protection, especially when you are not satisfied with the response to the exercise of your rights, for more details you can consult the website www.agpd.es

How do we protect your personal information?

We are committed to protecting your personal information. We use appropriate technical and organizational measures to protect your personal information and privacy, and we review such measures periodically. We protect your personal information through the use of a combination of physical, computer or logical security controls, including access controls that restrict and manage the way in which your personal information and personal data is processed, administered and managed. We also make sure that our employees are properly trained to protect your personal information. Our procedures state that we may require proof of identity before we share your personal information with you.

In accordance with our guarantee of security and confidentiality, we are especially interested in offering you the highest level of security and protecting the confidentiality of the personal information that you provide us. For this reason, commercial transactions are carried out in a secure server environment under the SSL (Secure Socket Layer) protocol.

If at any time you have problems accessing any part of our website, it may be due to the model or version of your browser or the configuration of its options. If you need us to help you find the solution or if you have any questions regarding the operation of our purchase system, call us at 91 319 34 65. We will be happy to assist you.

Internet is a means of communication and also a new medium that makes it possible to carry out commercial transactions through the network. For this reason, one of the main concerns on the part of users who use the Internet is the security of data on the network.
An Electronic Commerce transaction is understood as the entire process of carrying out a commercial agreement, including the contact between both parties: client and company. The aspects that every commercial transaction must meet must be:

• The Authentication that guarantees us the legal or physical personality with which we communicate.
• Integrity, that is, the content of the communication between both parties cannot be modified.
• Confidentiality, which consists of the guarantee that no unauthorized person can know the content of the communication.

Recommendations and precautions

These are some of the precautions that we advise our clients to take:
• Do not provide anyone with the username or password.
• Do not write it down in easily accessible places: computer, agenda.
• Always use our SSL security system.
• Always disconnect the browser session after having accessed a security zone or having entered the user or password into the system.

Modifications to this data protection information

We will review and update the data protection information when there are changes in the legislation. Any modification of its terms will be published on this web page.

If we have your email address we will send you an email with information about such changes. If necessary, we will renew your consent to confirm that you agree to these changes.

Contact

If you have any questions, comments or concerns, or if you have any suggestions about how we use personal information, you can send an email to online@teklassic.com